Terms & Conditions
All Payments are made to MATRIX INFOLINE which is OWNER and PROMOTER of www.dorii.in.
Terms & Condition
www.dorii.in / ("Website") is an Internet-based portal owned and operated by Matrix Infoline, a company incorporated under the laws of India, with its registered office Hakimpara, Siliguri, India - 734001.
Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by Matrix Infoline at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset credit limit.
Please do not share your credit card number with any person from our company. We strongly recommend that under no circumstance you should share card details on any email to us also. On our part, we also do not share your credit card information with third parties.
Here are few things you should know.
Extra charges that may apply over and above what we charge.
In some countries, VAT / GST / PST, Customs duty or Local taxes are applicable on overseas shipments. The amount paid to us does not include these charges or duties or taxes which may be applied at the time of receiving the shipment by the local customs department.
It is impossible to charge these taxes upfront at the time of payment.
If any such charges are applicable in your country, it will be directly billed to you by the courier company at the time of delivery or a bill can be sent after the delivery is done. Same has to be paid to the courier company as and when billed.
CHECKOUT PAGE shows information on extra charges you might pay at the time of receipt of goods. We are constantly updating this list to cover all countries.
Exchange Rate Variation
Our site charges only the amount shown on the order page and these charges are based on the current exchange rate. All due care is taken while providing you with exchange rates, but slight variation may occur from actual rates owing to very frequent fluctuations.
The difference in the amount charged on credit card and the amount is shown on website payment page.
Variations on amount can be due to:
a) The difference in exchange rates: Credit card companies give 1% to 2% lower exchange rate than the prevailing market rates. So sometimes you see that you pay more than what you should have. But this is due to exchange rate difference.
It is best if you choose native currency (if available) to make payment so that you don’t pay this exchange rate difference.
b) When credit card issuer bank converts the payment amount send by us into local currency, a difference arises. This is because of the credit card. Most credit card companies charge 1% to 3% as International transaction fees per transaction. Credit card companies show such charge as payment to us but it is actually not.
In case of doubts, please check with your credit card company for exchange rate or cross-border fee applicable on your credit card. This would give you the true picture.
Returns and Exchanges:
We understand that there may be circumstances, wherein products need to be returned or exchanged. To start the process, an email with nature of complain, order number and product code is to be sent to firstname.lastname@example.org
The site will do all the needful and look into all complains and work to satisfy each and every client. Various solutions as
a) Exchanging/resending damaged Product
b) Option to get alteration done locally and get reimbursement thru NEFT.
c) Partial refund through Credit Note or Money Refund
d) Full Refund if products are returned and received within stipulated time period.
More detail on Return & Exchange policy.
Refund amount is mutually agreed on the settlement for any mistakes which might occur in an order. The Refund amount cannot exceed the value of the product in lieu of which refund is being discussed.
A proper complain process has to be followed for a refund and this is governed by Return & Exchange policy.
dorii.in immediately gives credit note for all mutually agreed refund amounts (Refund will be made in the same form in which payment was made within 7 - 10 working days)
If you have any questions about this shopping policy, you can contact us.