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Return Policy

Hassel free Return. Our only motto is to make a Happy Customer. We are at your service and it is our endeavor to provide you best products. It is a privilege of having you as our customer!

On receive the Return product, Our team reviews it within 1 business day and offers you a solution as any one of the following 

  •        Replace defective good immediately free of charge. 
  •        Offer you a credit note. 
  •        Refund full amount instantly.

We can also request you to return the product in original packaging and once it is received by us, our team will review your complaint and if we find it genuine we will refund the full order amount. The extra shipping cost is refunded by means of credit note which can be used on any future purchase.

 

Color and Description Disclaimer

While placing an order customer are advised keep in mind some minor variation in color. Although extra attention is given to accurately reproduce colors, as seen on the monitor by you, still there may be minor variations in color of the actual product due to the nature of fabric dyes. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.

Damaged and Defective goods received :

  •  A complaint has to be made within 24 hours of receiving the goods.
  •  A complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code}
  •  A picture of the damaged part has to be sent via e-mail for assurance.
     

The product is not liked due to color variation :

A 10% color variation is an acceptable norm. Color variation also occurs in the picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur. So,

  • A complaint has to be made within 24 hours of receiving the goods.
  • If the variation is higher than expected (then norm) return is accepted.
  • Complain has to be made on email with subject as "Complaint" for {Order number} and {Product code}.
  • A picture of the product has to be sent.

Product being not liked :

If you have made any customization on product, it cannot be returned on grounds of not liking the product. No returns accepted in this case.

If there is no customization, we accept return at your cost. Return has to be made on your cost i.e. shipping charges has to be borne by you. Once the product is received by us you will be refunded full money or you can ask for credit note which can be used on any purchase in future.

Wrong measurement from your side:
In this case, you can send the goods back on your cost and we will try to re-fit the product to correct measurement. This is done Free of Cost. A reshipping charge would be applicable in this case.


Stitching not as per your measurement:
In this case, you can send the goods back. Once we receive them, we will analyze/cross check. If we find it stitched not as per the measurements provided by you, we will re-fit the product or send you a new product Free of Charge.
The shipping cost can be refunded back to your credit card or you can take a credit note which can be used for purchase in future.

 

Once the returned product is received, you would get receipt confirmation from the sales team. The product will then be checked by a team comprising of a Fashion Designer, Tailor Master, and a Support guy. The result will be duly informed to you within 2 business days. The entire product (s) will have to be returned within 3 working days from the day of delivery.

 

Order Cancellation:

If unfortunately, you want to cancel the order please do so within 24 hours of placing the order. If the error is on our part, you will be offered a credit note or instant Money Refund.

If you are returning package for size issue and on receipt, it turns out to be the good i.e. size of the product matches your ordered size then
  a) You are not liable for any money refund.
  b) You need to pay additional 150 Rupees as return shipment cost.
  c) We would still help you and try to alter the product to fit your size (only if possible). If alteration fixes the size issue and if that is possible, then we will do that free of cost but to re-ship, after alteration, you need to pay 150 Rupees more as new shipping cost.

Refunds: 
All Refunds are governed by the Return & Exchange policy.

Refund amount is mutually agreed on the settlement for some mistakes which might occur in any order. The REFUND AMOUNT cannot exceed the value of the product in lieu of which refund is being discussed.

Process for Refund:
dorii.in immediately gives credit note for mutually agreed refund amounts.